| Q: |
1. How do I set up account with you? |
| A: |
Please fill out the credit application form and fax it back to us at 1(626) 258-3122. Please provide your email and fax number, and we will inform you when the account has been setup.
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| Q: |
2. How can I pay for my orders? What kind of payment methods you accept? |
| A: |
We gladly accept all major credit cards (Visa, MasterCard, American Express and Discover). Please fill out the credit card authorization form and fax back to us at 1(626) 258-3122 when you turn in the order. For additional information on methods of payment, please email to acc@montereyclub.com.
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| Q: |
3. How do I get a catalog? |
| A: |
To request a catalog please complete the 'CONTACT US' form and allow 1-2 weeks for your request to be processed.
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| Q: |
4. Can you do a rush order? |
| A: |
No, we do not accept RUSH orders. Please allow at least 5 business days for any non-logo items.
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| Q: |
5. Where can I find your sizing information? |
| A: |
MEN'S
| Size |
S |
M |
L |
XL |
XXL |
3XL |
4XL |
5XL |
| Neck |
15.5-16 |
16.5-17 |
17.5-18 |
18.5-19 |
19.5-20 |
20.5-21 |
21.5-22 |
22.5-23 |
| Chest |
38-40 |
42-44 |
45-47 |
48-50 |
51-53 |
54-56 |
57-59 |
60-62 |
| Waist |
28-30 |
32-34 |
36-38 |
40-42 |
44-46 |
48-50 |
52-54 |
56-58 |
| Sleeve |
33-34 |
34-35 |
35-36 |
35-36 |
36-37 |
36-37 |
37-38 |
37-38 |
WOMEN'S
| Size |
S |
M |
L |
XL |
XXL |
3XL |
| 4-6 |
8-10 |
12-14 |
16-18 |
20-22 |
24-26 |
| Bust* |
34-36 |
37-39 |
40-42 |
43-45 |
46-48 |
49-51 |
| Waist |
28-29 |
30-31 |
32.5-34 |
35.5-37 |
38.5-40 |
41.5-43 |
*Bust circumference is measured from 1 inch below armholes
*Sleeve length is measured from the center back
the above body measurement is in inches
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| Q: |
6. I am interested in doing business with Monterey Club, how do I go about that? |
| A: |
Thank you for your interest in Monterey Club. Please complete the CONTACT US form and a representative will contact you.
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| Q: |
7. Do you offer internship position? How can I apply? |
| A: |
If you are interested in an internship with Monterey Club please send your resume to info@montereyclub.com.
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| Q: |
8. I am interested in carrying Monterey Club products in my store, what should I do? |
| A: |
Please contact our Customer Service Department at info@montereyclub.com for more details. We will provide you further information or direct you to our local sales rep to better assist you.
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| Q: |
9. Do you offer Embroidery Services? |
| A: |
Yes. We have embroidery department in-house and can provide embroidery service. Please click the Embroidery Policy for more details.
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| Q: |
10. What kind of shipping methods you offer? |
| A: |
We use UPS as our major shipping carrier on shipping.
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| Q: |
11. Do you ship to PO boxes or Military APO/FPO addresses? |
| A: |
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
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| Q: |
12. Where can I find your stores? |
| A: |
We currently dont have any physical stores. Please contact our Customer Service Department at info@montereyclub.com. We will provide you the nearest pro shops according to your zip code.
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| Q: |
13. I want to place a tournament order, what should I do? |
| A: |
Please contact our Customer Service Department at info@montereyclub.com for better assistance for your tournament order needs.
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| Q: |
14. Do you sponsor tournaments and/or athletes? How can I apply? |
| A: |
Please contact our Marketing Department at info@montereyclub.com. We will evaluate the applications once we receive all relevant documentation from you.
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| Q: |
15. What is your shipping & handling charges? |
| A: |
| Order Amount |
Standard Shipping & Handling
(3-5 Business Day) |
Express Shipping & Handling
(3 Business Days) |
Alaska and Hawaii
(3 Business Days) |
| $50.00 AND UNDER |
$9.95 |
$19.95 |
$23.95 |
| $50.01-$100.00 |
$11.95 |
$23.95 |
$25.95 |
| $100.01-$150.00 |
$13.95 |
$27.95 |
$33.95 |
| $150.01-$200.00 |
$14.95 |
$32.95 |
$37.95 |
| $200.01-$250.00 |
$16.95 |
$36.95 |
$42.95 |
| $250.01-$300.00 |
$18.95 |
$41.95 |
$46.95 |
| $300.01-$400.00 |
$21.95 |
$51.95 |
$56.95 |
| $400.01-$500.00 |
$25.95 |
$58.95 |
$63.95 |
| $500.01 & up |
refer to policy below |
refer to policy below |
refer to policy below |
* Freight charge for orders above $500 or more will not be displayed at the checkout. We will send you a confirmation e-mail with the exact invoice amount that will be placed on your credit card.
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| Q: |
16. How can I return/exchange my order(s)? |
| A: |
Please click here for our detailed return policy.
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| Q: |
17. How do I place corporate sale? |
| A: |
Please fill the CONTACT US form, and we will contact you in the order received.
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| Q: |
18. Do you do international shipping? |
| A: |
Currently we do not offer international shipping; however, we do have distributors in Mexico that may be able to assist you with purchasing our merchandise. Please note that big volume and corporate orders will be handled on a case by case basis.
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| Q: |
19. I am an existing customer but I forgot my Username & Password, what can I do? |
| A: |
Please fill the CONTACT US form, . We will send your account ID & Password to you within 3~5 business days.
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